Digital transformation refers to the process of integrating digital technologies into various aspects of an organization's operations, strategies, and culture to fundamentally change how they function and deliver value to customers, employees, and stakeholders.

Key areas of organizational digital transformation are: business processes, business operations, customer relationship management.

There are no restrictions in terms of the types of projects. But the most popular queries are Software Development, IT Infrastructure Management, Data Analytics and Big Data. Customer Support and Engagement, Back-office Operations. Outsourcing is not a way to go only if security, privacy, and total control are of utter importance to you. In this case, preference is always given to establishing an internal team.

Measuring the success of digital transformation outsourcing is a multi-dimensional task that requires considering various factors. Here are some key metrics and approaches to assess the success of outsourcing digital transformation initiatives:

• Alignment with Objectives: Evaluation whether the outsourcing initiative aligns with organization's overall digital transformation goals and strategic objectives.

• Customer and User Satisfaction: Gathering feedback from both internal stakeholders and end-users to gauge their satisfaction with the outsourcing services.

• Business Impact: Measuring the tangible and intangible impacts of the digital transformation outsourcing on the business, such as increased revenue, improved customer experience, streamlined processes, and enhanced competitiveness.

• Long-Term Impact: Analyzing the sustainability and scalability of the transformed processes and systems over time.

Choosing the right digital transformation outsourcing company is a critical decision that can significantly impact the success of your transformation initiatives. Here are some important factors to consider when making your choice Expertise and Technology Capabilities: Look for a company with a proven track record in digital transformation outsourcing and has the necessary technical expertise and access to the latest tools and technologies relevant to your digital transformation goals. Scalability and Flexibility: Choose an outsourcing partner that can scale their services according to your organization's changing needs. They should be flexible in accommodating your evolving requirements and able to handle projects of various sizes and complexities. Data Security and Compliance: Digital transformation involves handling sensitive data, so security is of utmost importance. Ensure that the outsourcing company has robust security measures in place and complies with relevant data protection and industry regulations. Innovation and Future-Readiness: Look for a partner that demonstrates a commitment to innovation and keeping up with industry trends. They should be forward-thinking and capable of providing solutions that meet your future needs.

There are a few risks that are traditionally associated with digital tranformation. However, it is worth noting that all of them can be actually mitigated.

To deliver exceptional outsourcing digital transformation services and guarantee efficient communication with our valuable clients, we take the following measures:

• We provide all our employees with English courses so that they can polish up their writing, reading, speaking, and listening skills;

• We strive to reveal all objectives, requirements, and needs of our clients from the outset;

• As soon as a contract is signed we discuss with a client the preferred communication channels;

• We assign a contact person to whom a client can reach out with any issues at any time;

• We grant a client access to the used project management tool so that they can track work progress on their own;

• We set up the work of a team taking into account the time lag to make communication with a client from any corner of the globe convenient and efficient;

• Frequent video calls with a client are scheduled to discuss urgent issues, report on work, design strategies, and ensure that a team and stakeholders are on the same page.